Privacy Policy
1. Who We Are
Our website address is: https://desertsafarivip.com. We are a premium tourism operator based in Dubai, UAE, specializing in desert safaris and city tours. We are committed to protecting your privacy and ensuring your personal information is handled safely.
2. What Personal Data We Collect & Why
When you book a tour or contact us, we collect the following information:
-
Identity Data: Name, Phone Number, and Nationality.
-
Contact Data: Email address and WhatsApp number (for booking confirmations and pickup coordination).
-
Location Data: Hotel name or residence address (strictly for pickup and drop-off purposes).
-
Transaction Data: Details about payments from you and other details of products you have purchased from us.
We collect this data solely to:
-
Process your booking and reserve your seats.
-
Coordinate pickup times with our drivers.
-
Send you booking confirmations and tickets.
-
Contact you in case of itinerary changes or emergencies.
3. Comments & Reviews
When visitors leave comments or reviews on the site, we collect the data shown in the form, and also the visitor’s IP address to help spam detection.
4. Cookies
We use cookies to improve your experience on our site.
-
Session Cookies: To keep your “Cart” active while you browse different packages.
-
Analytics: We may use tools (like Google Analytics) to see which pages are most popular. This data is anonymized and does not identify you personally.
-
Login Info: If you have an account, we use cookies to remember your login details for your convenience.
5. Who We Share Your Data With
We respect your privacy and never sell your data to advertisers. We only share necessary data with trusted partners to fulfill your service:
-
Our Drivers & Guides: We share your name, phone number, and pickup location so they can find you.
-
Payment Processors: We accept payments through secure third-party gateways (such as Stripe, PayPal, or local UAE gateways). We do not store your credit card details on our servers. All payment transactions are encrypted.
-
Third-Party Attractions: If you book a ticket for an external venue (e.g., Ferrari World, Burj Khalifa), we must share your name with the venue to issue the ticket.
6. How Long We Retain Your Data
-
Booking Records: We keep booking records for administrative, legal, and tax purposes for a minimum of 5 years.
-
User Accounts: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time.
7. What Rights You Have Over Your Data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you (excluding data we are obliged to keep for legal or security purposes).
8. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., YouTube videos of our safaris). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
9. Contact Us
For privacy-specific concerns, you can contact our Data Protection Officer at:
-
Email: info@desertsafarivip.com
-
Address: Office 101, Business Bay, Dubai, UAE
